Category:
Logic Model Component:
Tracks whether or not an organizational knowledge audit has been conducted to determine an organization’s knowledge assets, gaps, and challenges
This indicator refers to an audit conducted within an organization to determine organizational knowledge assets, gaps, and challenges, and to develop recommendations for addressing them through training, enhanced communication, or other improvements (Asian Development Bank, 2008).
Self-report of KM audit within the last five years; evidence of knowledge assessment; KM audit score; documentation of knowledge assets, gaps, challenges, and recommendations
Administrative/programmatic records, such as a knowledge assessment report)
A knowledge audit can be performed by organization staff (i.e., a self-assessment) or by a third party. In either case, information obtained by a KM audit will provide insight and evidence about a number of topics, including:
• The organization's definition of knowledge management
• Tacit and explicit knowledge assets of the organization and where they are located
• Where the organization places KM activities in the organizational structure
• Whether (and how) staff members bring external knowledge back to the organization and use it internally
• Whether staff members think that technology is used appropriately to record, organize, and exchange knowledge
• How much support for KM—financially and in word/deed—exists among senior management
• How knowledge is created, identified, organized, and/or used
• How knowledge flows within the organization
• What barriers obstruct the flow of knowledge
• Where there might be missed opportunities for better knowledge capture, organization, sharing, and use
• What difficulties or challenges project staff face with regard to knowledge creation, access, and use, and, conversely, what support does the organization provide
• What knowledge gaps exist within the organization
• How (and how well) the organization’s knowledge (including that of staff members) is transferred to audiences
• Where Are You Now? A Knowledge Management Program Self-Assessment. (APQC 2011), http://www.k4health.org/toolkits/km/where-are-you-now-knowledge-manageme....
• Learning to Fly (Collison and Parcell 2004)
• KM Capacity Assessment Tool (Appendix 2 on p. 79 of the GHKC KM M&E Guide PDF version)
Published Year:
- 2013