Logic Model Component:
Categorical scale, proportion, qualitative
Refers to the percentage of intended users who are satisfied with trainings, approaches, or events that focus on or promote adaptive practices
This indicator measures the percentage of intended users who are satisfied with trainings, approaches, or events that focus on or promote the management of a project, program, or initiative through adaptive practices. A satisfied user indicates that intended needs and expectations were met. User feedback should inform future activities. Multiple data points will monitor change in user satisfaction over time.
Quantitative data from self-reported surveys or questionnaires using Likert scales to determine user satisfaction with trainings, approaches, or events focused on adaptive practices; qualitative data can provide greater insight into user experience, attitudes, and preferences
Semiannually or after specific activities
The aim of this indicator is to gauge user satisfaction with the trainings, approaches, and events that were selected for adaptive practices purposes in the project, program, or initiative.
This indicator does not measure the quality of the trainings, approaches, or events, as it looks at self-reported satisfaction. It is possible for staff to be highly satisfied with a training or event, but for that training or event not have impact on the improvement of the project, program, initiative, or decision-making processes.
Wednesday, December 13, 2017