The Global Health Knowledge Collaborative (GHKC) Case Example Series provides insights from different agencies using the Guide to Monitoring and Evaluating Knowledge Management in Global Health Programs to demonstrate the added value of knowledge management (KM) to health and development programs.

Increasingly we are called to demonstrate how KM contributes to the programs we support, specifically the reach, use, and usefulness of KM practices. For three years, the Guide has offered a unique logic model and 42 indicators to monitor and evaluate how KM contribute to a project’s short-term and long term performance and programming objectives.

A lot has changed in just three years when this guide was first produced. To name a few: fast changing innovations in social interaction; renewed interest on implementing and measuring intentional collaboration, learning and adaptation; and reaffirmed donor focus on multidisciplinary collaboration across M&E, communications, applied research, organizational development, change management, and KM.

As we embark on revising the Guide, we want to ask ourselves: How has it been used? How has it not been used? Why?

The following case examples were collected to provide insights from different agencies using the guide to measure specific KM approaches used in their health programs or initiatives.

• Measuring Technical Exchange Networks (TENs) at MSH
• How Pathfinder International Uses the Guide to Monitoring and Evaluating KM in Global Health Programs
• Learning to Evaluate a Facebook Group: How Does Social Media Foster Communities of Practice?
• Implementing and Monitoring an Organizational Knowledge Management Strategy at EngenderHealth
• Indicators in K4Health’s Guide for Making Content Meaningful